Frequently Asked Questions

Updated as of August 3rd, 2023

When will my items ship?

Squeaky Egg is a small operation with one to two people doing most of the prepping, printing, and shipping and just one person doing the design work. Turnarounds are posted on the individual product pages. For any questions you can contact us through any means, the chat feature on the bottom of the page is the fastest but if you leave the website the reply will go to your email. Regular small items take less time but some products do take longer such as Collars, Cutouts, 3D photos, Emergency Crate tags, or anything requiring a proof before printing/cutting, but turn-around for those are listed. Combining multiple turn-around items in one order will hold the faster items to ship with the slower. If you have a deadline or a question about your order, feel free to send us an email at thesqueakyegg@gmail.com

I’m having issues placing an order or getting a discount. How can I get help?

Please email thesqueakyegg@gmail.com for help or message us on our facebook page: https://www.facebook.com/SqueakyEgg/. We’ll do our best to help you!

I need to order a crate tag or title charm style and don’t see it listed, how can I order?

With our new website, all items should be online unless they were custom to begin with. Please send us a message/email with any questions.

I placed a second order, can I combine shipping?

Yes, please include a note in your order and send us an email. if the order has not been shipped yet, we can combine shipping and refund overages. If you contact us before placing your second order, we will give you a code to use. But please let us know so we don't miss the note and ship before combining.

I don’t see my dog breed, do you have more designs?

I have not had a chance to post every breed, to make up for that I have the Choose Your Breed page that includes customizable designs. Just type in your breed and we will create a design for you. These will not be proofed, silhouettes can be found here: Facebook Album

Can you customize items?

At this time, customs are closed. But message/email us as some customizations are easy and we are willing to do them. 

Do you offer fundraisers?

I have a few fundraiser options such as team shirts and occasionally I will run Fundraiser Fridays for select reasons. Feel free to email me to find out more. thesqueakyegg@gmail.com    

I got a tracking notification but my package hasn’t been scanned yet, what’s the deal?

When I print your packing slip you will get an email notification. The notification will include the tracking number. I typically ship items between 1 to 7 days after printing the labels, this typically includes the time to receive out of stock items or fix mistakes during printing. Most orders ship the same day or the following day with only issues taking longer. You are welcome to check in to see if your order has actually left yet, though I may need to be in the office to answer that. 

If your order has shipped but hasn’t been scanned, it is sometimes due to my post office as they have been known to only scan one in 5 packages I drop off. This means the arrival scans do not always happen but the item is on it’s way and may scan partway to it’s destination. If you have questions about if your item has actually shipped or is still waiting to be dropped at the post office send me an email. The post office does not pick up packages at my office so I do have to drop all packages off at the facility. I do not drop off packages every day.